MarketScale
BMS CAT disaster recovery operations
Customer Stories·Engineering & Construction

BMS CAT

One marketer. Nationwide stories. Output of a full team.

At a glance

BMS CAT's single marketing director, Alexis Dawson, scaled content production across nationwide disaster recovery job sites — generating output equivalent to a 3–4 person team, with a 25% lift in social engagement and 15% increase in inbound inquiries.

+25%lift in social engagement on customer stories
+15%increase in inbound inquiries
1marketer delivering output of a 3–4 person team
5new industries reached

"The general manager is sending me daily pictures, drone footage, even video of the flood coming in. I can get all of that through MarketScale and turn it into something powerful for our channels."

Alexis DawsonDirector of Marketing, BMS CAT
The Challenge

Nationwide operation. One marketing person.

BMS CAT is a national leader in disaster recovery, restoration, and construction — responding to fires, floods, and facility emergencies across the United States. Their work happens at job sites across the country, often under intense time pressure. Director of Marketing Alexis Dawson was the entire marketing team — responsible for capturing, producing, and distributing all content from every active site.

The Strategy

Field teams as content contributors.

MarketScale activated BMS CAT's nationwide network as an always-on content source. General managers uploaded photos, drone footage, and video directly from job sites — flood footage, fire response, restoration progress. MarketScale's production team handled editing, optimization, and distribution. Single shoots generated case studies, social clips, and internal videos. Regional managers created localized content while maintaining brand consistency.

The Result

Nationwide stories. One person. No bottlenecks.

BMS CAT now publishes customer stories from job sites across the country — consistently, on-brand, without additional headcount. Social engagement on customer story content rose 25%. Inbound inquiries citing customer stories during sales calls increased 15%. The company's reach expanded into hospitality, education, logistics, law enforcement, and healthcare — five new industries, powered by distributed content capture.

Results

What changed.

  • 01+25% lift in social engagement — customer stories vs. brand posts
  • 02+15% increase in inbound inquiries citing customer stories
  • 03One marketer delivering output equivalent to a 3–4 person team
  • 04Expanded reach: hospitality, education, logistics, law enforcement, healthcare
  • 05Field teams uploading footage directly — general managers as content contributors

"Our general managers want more social content, so I push it back on them — use the tool. They can create videos for their region, and I can get them on our channels. That way we're both happy."

Alexis DawsonDirector of Marketing, BMS CAT

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Next step

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