Guest experience, hotel tech, and travel industry trends.
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Something has shifted in hotel marketing, and you can feel it. In a landscape where every property can publish polished visuals, aesthetics alone are no longer enough to stand out—or to convert attention into bookings. Research increasingly shows that social media now plays a meaningful role in how travelers choose destinations and plan trips,…
The hospitality industry is in the middle of a structural shift toward commercial leadership. Titles like “commercial leader” and “commercial strategy” have gone from buzzwords to necessities as hotels face tighter margins, rising distribution costs, and increasingly fragmented demand. Post-pandemic recovery, accelerated digital marketing spend, and a surge in new supply have forced owners…
In 2019, travel and tourism contributed a whopping 10.4% of global GDP — a figure that vanished almost overnight when the pandemic brought the world to a standstill. Today, the industry has clawed its way back to that same share of the global economy, but travelers have changed. They no longer settle for polished marketing…
In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Josh Creznic, Director of Hospitality Services at BMS CAT, to unpack the unique challenges and critical priorities in hotel restoration. With over two decades of experience in hospitality—spanning major brands like Marriott and Wyndham—Josh brings deep insight into how restoration…
Sustainability is no longer optional in hospitality—it’s the expectation. A recent Booking.com report found that 84 percent of global travelers now prioritize making their trips more sustainable, raising the bar for hotels worldwide. Yet too many properties are still relying on the basics—like towel reuse cards or energy-saving reminders—that guests increasingly see as table stakes….
As guests increasingly prioritize wellness, sustainability, and immersive experiences, hotels are transforming their outdoor environments into multifunctional retreats that blend comfort with connection to nature. A 2024 research study found that 58 percent of travelers preferred hotels embracing sustainability practices—such as reducing plastic and promoting eco-friendly amenities, highlighting the growing importance of intentional, guest-focused…
Influencer marketing is rapidly changing, and many hotels are still figuring out how to tap into its full potential. As travelers demand more authentic and relatable content, the pressure is on for hotels to adapt their marketing strategies. But with skepticism around the true ROI of influencer partnerships, it’s more important than ever for brands…
The hospitality industry is under mounting pressure to modernize to meet guest expectations for seamless, tech-driven experiences and also develop leaders who can drive that transformation. According to Rackspace Technology, only 28% of travel and hospitality companies qualify as “AI leaders”— those aligning strategy, compliance, and training with real-world deployment. Another 28% remain in…
As the hospitality industry emerges from years of pandemic-driven upheaval, hospitality leadership is evolving to meet new challenges. Leaders are looking for new ways to retain staff, elevate guest satisfaction, and drive revenue without burning out their teams. One trend gaining traction is the power of “Yes”: empowering employees to say yes more often,…
Guest expectations are forcing hospitality leaders to reimagine service delivery through smarter tools and data-driven personalization strategies
The property management platform is prioritizing seamless integrations and payment flexibility to help independent hoteliers streamline operations in 2025
Smaller hotel operators are consolidating fragmented software systems into unified platforms that streamline daily operations and boost profitability
Independent hoteliers unlock operational efficiency and guest satisfaction by partnering with integrated property management technology
Technical limitations in hotel payment systems are preventing properties from capitalizing on the gift card opportunity
Leaders in hospitality are leveraging AI to streamline operations without sacrificing the personalized guest experiences that drive loyalty
Hoteliers are turning to smarter systems to reclaim control of the guest arrival process and eliminate costly inconsistencies
Hotel leaders transforming guest feedback into competitive advantage through personalized service innovation
Data-driven technology integration is helping this New Jersey venue optimize operations and unlock new revenue streams through predictive insights
A hospitality tech innovator brings its unified property management platform to a major industry conference to showcase how automation transforms guest experien
Independent hoteliers are consolidating fragmented systems into unified platforms to streamline operations and boost guest satisfaction this year
A historic golf resort streamlines operations across departments by connecting its property management and financial systems into one unified platform
As cashless payments dominate travel, hotels must rethink how their property management systems support both digital tipping and worker compensation
Hotels gain competitive advantage by consolidating guest information into one seamless travel itinerary that reduces friction and increases bookings
Most hotel guests rely on reviews as much as amenities when making booking decisions, making reputation management a revenue driver
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